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For Process Management to receive and handle incoming email
messages from users, you need to create an email endpoint for the
Complete Task service.
In Administration Console, click Services > Applications
and Services > Service Management.
On the Service Management page, click the Complete Task service.
On the Endpoints tab, select Email from the drop-down list
and click Add.
In the Inbox Host box, type the host name or IP address of
the mail server.
In the Inbox User box, type the user name required to log
in to the email account that you created to handle form submissions.
Depending on the email server and configuration, this name may be
only the user name portion of the email or it may be the full email
address.
In the Inbox Password box, type the password for the Inbox
User.
In the SMTP Host box, type the host name or IP address of
the mail server from which the email provider sends results and
error messages.
In the SMTP User box, type the user account for the email
provider to use when it sends out email for results and errors.
This user account can be the same value you used for Inbox User.
In the SMTP Password box, type the password for the SMTP
account.
In the Operation Name list, select invoke.
In the attachmentMap list, select Variable and type *.* in
the adjacent box. This sends all attachments from the inbound mail
messages to a map variable for the Complete Task process.
In the mailBody list, select variable and type %BODY% in
the adjacent box.
In the mailFrom list, select Variable and type %SENDER% in
the adjacent box. This maps the sender address to the Complete Task
process data.
In the results box, type results. This causes
the Complete Task or Start Process to return a result string.
Click Add.
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