Configuring notifications for administrators

You can configure templates that Process Management will use to generate the email notifications that are sent to administrators.

You configure the following types of notifications for administrators:

  • stalled branch

  • stalled operation

Configure stalled branch notifications

If a branch stalls (stops proceeding either deliberately or because of an error), you can have an email notification sent to an administrator or another user, who can then investigate the problem.

  1. In Administration Console, click Services > LiveCycle Process Management ES3 > Server Settings > Administrator Notifications.

  2. Under Notification Type, click Stalled Branch.

  3. Select Enable Stalled Branch.

  4. In the Email Address box, type the addresses of the users to notify when a branch stalls. Use the format user@domain.com and separate each address with a comma. Typically, this email address is for an administrator.

  5. In the Subject box, type the text for the subject line of the email message. This field is prepopulated with default text. For details about customizing this field, see Customizing the content of notifications.

  6. In the Notification Template box, type the text for the body of the email message. This field is prepopulated with default text. For details about customizing this field, see Customizing the content of notifications.

  7. In the Message Format list, select the format that the email message is sent in, either HTML or Text. The default format is HTML.

  8. In the Email Encoding list, select the encoding format to use for the email message. The default is UTF-8, which most users outside Japan use. Users in Japan may select ISO2022-JP.

  9. Click Save.

Configure stalled operation notifications

If an operation stalls (stops proceeding either deliberately or because of an error), you can have an email notification sent to an administrator or another user, who can investigate the problem.

  1. In Administration Console, click Services > LiveCycle Process Management ES3 > Server Settings > Administrator Notifications.

  2. Under Notification Type, click Stalled Operation.

  3. Select Enable Stalled Operation.

  4. In the Email Addresses box, type the addresses of the users to notify when an operation stalls. Use the format user@domain.com and separate each address with a comma. Typically, this email address is for an administrator.

  5. In the Subject box, type the text for the subject line of the email message. This field is prepopulated with default text. For details about customizing this field, see Customizing the content of notifications

  6. In the Notification Template box, type the text for the body of the email message. This field is prepopulated with default text. For details about customizing this field, see Customizing the content of notifications.

  7. Click Save.

// Ethnio survey code removed