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System
usage reports show, from different perspectives, how your organization is
using Connect. All of the reports can be filtered by specifying
a date range. Connect system administrators typically create and
use system reports.
The system reports are different from each other and provide
distinct data. First, you select a type of system report: Individual
Usage, Group Usage, Cost Center Usage, Full System Usage, or Burst
Pack Usage. Then, you are given specific options for the report
you selected.
The Individual Usage report provides information about how a
single user is interacting with Connect. The report includes total
meeting minutes, total trainings completed, and total storage consumption.
The report helps you determine how many meetings and training sessions
a user has attended. The storage consumption number tells you which
individuals uploaded the most content.
The Group Usage report shows many details about a group of users.
The top of the report lists summary information about the group,
including total number of members, total meeting minutes, and total
consumption. The second section of the report lists the individual
members and data for each, such as total meeting minutes, login
status, and manager name. Run Group Usage reports for different groups
to compare and see, for example, which groups are using Connect
the most and least.
The Cost Center Usage Report shows how members of a specific
cost center are using Connect. One section of the report lists individual
members of the cost center and their system usage. Another section
lists meetings billed to the cost center and details, such as total
number of attendees and meeting owner name. The Cost Center Usage
Report helps you track Connect minutes and costs. Run separate reports
for different cost centers to compare their statistics.
The Full System Usage report provides a high-level summary of
Connect usage. Optionally, filter the report by group and/or by
specifying a date range. System, meeting, and training summaries
are provided on a single page. This report is useful for telling
management and other departments how your organization uses Connect.
The Burst Pack Usage Summary report lists how many burst pack
minutes your organization is using. (Organizations purchase burst
pack minutes when they require more minutes in a particular time
period.) The report also shows the number of active rooms and the
peak number of users. Use this report to control usage and costs
of Connect.
Create system usage reports
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Log in to Connect Central and click Reports.
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Click System Usage.
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From the menu, select a usage report type: Individual Usage,
Group Usage, Cost Center Usage, Full System Usage, or Burst Pack
Usage.
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Select an individual, group, or cost center and click Next.
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Click Specify Report Filters. (Optional) Enter a date range.
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For Individual usage, Group Usage, or Cost Center Usage reports,
click Add Or Remove Report Fields. Select and deselect the fields
to display in the report.
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Click Create Report.
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(Optional) If you selected Cost Center Usage in step 3, click
Download Report and choose a report to download as a spreadsheet.
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(Optional) If you selected Burst Pack Usage in step 3, you
can show the report by Hour or Day.
Read system usage reports
The table lists the specific information that appears in
columns within system usage reports. All column headings do not
appear in all system reports.
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Column heading
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Description
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Active login users
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Number of users in this group, cost center,
or full system that are currently logged on the system.
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Active room(s)
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Room(s) where overage minutes have been
used.
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Distinct meeting rooms
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Number of separate meeting rooms owned by
the individual, group, cost center, or the full system. If an individual
has no host privileges, this number is zero.
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End date
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Date and time when the meeting session tracked
in the report ended.
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First name
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First name of an individual user.
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Group
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The name of the selected group. This column
does not sort.
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Last login date
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Last date and time the individual, member
of group, or member of cost center logged in to Connect.
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Last name
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Last name of an individual user.
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Login status
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Current status of the user. For example,
if the user is not currently logged in to Connect, their status
is Inactive.
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Manager
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The first and last name of this user’s manager.
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Meeting name
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Name of a meeting billed to the selected
cost center.
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Meeting owner email
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E‑mail address of the person who created
the meeting.
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Meeting owner first name
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First name of the person who created the
meeting.
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Meeting owner last name
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Last name of the person who created the
meeting.
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Peak concurrent meeting users
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Highest number of people in meeting rooms
at the same time for the full system. For example, if the number
is 100, 100 people is the largest number of people that were in
meeting rooms at the same time.
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Peak users
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Highest number of users reached in room(s)
where overage minutes have been used.
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Start date
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Date and time when the meeting session tracked
in the report started.
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Storage consumption (kb)
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Current amount of space, in KB, used by
the individual, group, or cost center. In the Full system report, storage
consumption numbers are listed for the entire system and for meetings.
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Total attendees
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Total number of attendees when unique attendees
from each session are added together. If the same person attended
two sessions, they are counted twice in this total attendees number.
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Total burst pack minutes
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In the Cost Center Usage report, total burst
pack minutes used by the entire cost center and for individual meetings
billed to the cost center. In the Burst Pack report, the total number
of burst pack minutes for the full system is listed.
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Total host minutes (hh:mm:ss)
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Total number of minutes the individual,
group, group member, cost center, or cost center member spent in
meeting rooms as a predefined host. Does not include host minutes
when the user was temporarily promoted to the host role. In the
Full System Usage report, the total host minutes for the entire Connect
installation is listed.
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Total hosts
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Total number of users with host status in
the group, cost center, and full system.
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Total learner training completions
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Total number of learners that completed
courses and curriculums in the full system.
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Total meeting minutes (hh:mm:ss)
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Total number of minutes, across all roles
and sessions, spent within meeting rooms by the individual, group,
group member, cost center, or cost center member. The Full System
Usage report shows total number of meeting minutes across all users
in the system.
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Total meeting sessions
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Total number of individual meetings billed
to the selected cost center.
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Total training managers
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Total number of individuals in the Connect
system with training manager permissions.
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Total training storage consumption
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Total amount of storage (in KB) used for
training objects, such as courses, curriculums., and virtual classrooms.
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Total trainings completed
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Total number of trainings (courses, curriculums,
and virtual classrooms) completed by the individual, group, member
of group, cost center, or member of cost center.
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Total unique training objects
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Total number of training objects (courses,
curriculums, and virtual classrooms) in the full system.
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Total users
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Total number of users in the group, cost
center, or full system.
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Type
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Type of meeting (classroom or meeting) billed
to the cost center.
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User storage consumption (kb)
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Total amount of storage space (in KB) the
individual member of the cost center is using.
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User total meeting minutes (hh:mm:ss)
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Total amount of time (in minutes) the individual
member of the cost center has been in meetings.
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