Adobe RoboHelp software is designed for developing Help systems,
e-learning content, policies and procedures, and knowledgebases.
Its enhanced editing and layout capabilities enable you to create
professional looking content. With the new Multiscreen HTML5 and
eBook layouts (SSLs), you can now take your content authored in
RoboHelp, FrameMaker, or Microsoft® Word
to mobile devices, eBook readers, and tablets. You can create custom
fluid layouts to ensure that users can view the output on a wide
range of devices.
With the Multiscreen HTML5 layout, you can even generate desktop
output from legacy projects in screen layouts that are different
from the traditional WebHelp layout. For example, you can place
the TOC on the right or design a page for displaying search results.
In the multiscreen paradigm, desktop is another screen with a specific
width and height.
Worldwide, Adobe RoboHelp is a leader of online Help authoring
tools through innovation. New features create a more productive
experience for technical communicators and their audiences.
For latest information about Adobe RoboHelp, visit www.adobe.com/go/learn_robohelp_product_en
Before you begin working with your software, take a few moments
to read about the basic workflow and the many resources available
to you. You have access to instructional videos, plug-ins, templates,
user communities, seminars, tutorials, RSS feeds, and much more.
1. Create a project.
Help system has at least one project. The basic element
of the project is the topic. See Projects.
2. Author the content.
topics. You can add multimedia now, or later when you customize
the output. Work with the application developer to start planning
which topics to also use for context-sensitive Help. Context-sensitive
topics appear when the user clicks a Help button in the user interface
or presses F1. See Working with topics.
3. Import files.
can import HTML files, Microsoft Word files (.doc, .docx, .docm,
.rtf), FrameMaker books and documents (.book, .bk, .fm, .frm, .mif),
XML files (.xml), and Adobe PDF files (.pdf). See Projects.
4. Develop the navigation.
on the hierarchy, or organization scheme, of the content,
create links among topics and to external content if
necessary. You can also link text or images to other
content. Create a table of contents that reflects the
content hierarchy, and include an index that users
can browse. You can also create browse sequences, paths
a user can follow through Help topics. For example, if a user must
read several related topics to understand a feature completely,
you can link them in a browse sequence. See TOCs, indexes, glossaries and Linking, navigation, and search.
5. Customize the output.
can apply layouts (which determine behavior and appearance)
and formatting. You can also use conditional text to
show or hide content, depending on user interest, application being
used, skill level, and other factors. Add multimedia to make your
Help more compelling and richer. See Conditional text and Generate, view, and publish output.
6. Generate, test, and distribute the Help package.
Generate the output so you can
view the Help and check links, formatting, and so on. Test every
output you intend to distribute, including printed documentation. See Generating output.
Activation and registration
To review complete system requirements and recommendations
for your Adobe® RoboHelp® software,
If your computer is not connected to the Internet, you can check
the ReadMe file on the installation disc.
Install the software
Close any other Adobe applications open on your
Insert the installation disc into your hard drive, and follow
the onscreen instructions.
If the computer on which you are installing RoboHelp does
not have the latest version of PDF Add On, you can install the latest
version while installing RoboHelp. You can also install the ExtendScript
toolkit. RoboHelp uses this toolkit to provide scripting capabilities.
For more information about ExtendScript, see About ExtendScript Toolkit support
For more information, see the ReadMe file on the installation
During the installation process, your Adobe software contacts
an Adobe server to complete the license activation process. No personal
data is transmitted. For more information on product activation,
visit the Adobe website at www.adobe.com/go/activation.
Register your product to receive complimentary installation
support, notifications of updates, and other services.
Note: Register only once for RoboHelp.
To register, follow the onscreen instructions in the
Registration dialog box, which appears after you install the software.
If you postpone registration, you can register
at any time by choosing Help > Registration.
Adobe Product Improvement Program
After you have used your Adobe software a certain number
of times, a dialog box appears, asking whether you want to participate
in Adobe Product Improvement Program.
If you choose to participate, data about your use of Adobe software
is sent to Adobe. No personal information is recorded or sent. The
Adobe Product Improvement Program only collects information about
the features and tools that you use in the software and how often
you use them.
You can opt in to or opt out of the program at any time:
To participate, choose Help > Adobe Product Improvement
Program and click Yes, Participate.
To stop participating, choose Help > Adobe Product Improvement
Program and click No, Thank You.
Adobe provides more information about the Adobe Product Improvement Program
in a frequently asked questions (FAQ) list on the Adobe
Help and support
Adobe Community Help
Adobe Community Help
is an integrated environment on Adobe.com that gives you access
to community-generated content moderated by Adobe and industry experts.
Think of Community Help as collections of related items rather than books.
Adobe continually curates and adds to these collections.
Bookmark the RoboHelp Help hub page
find the best content on the web about RoboHelp, including these
Videos, tutorials, tips and techniques, blogs,
articles, and examples for designers and developers.
Complete online Help, which is updated regularly.
All other content on Adobe.com, including knowledgebase articles, downloads
and updates, Adobe Developer Connection, and more.
Accessing RoboHelp help
Accessing help using a web browser
help is available on-line at the following location RoboHelp
Help. You can view the help using a web browser (Internet
Explorer, Safari, Chrome, Firefox, etc.) independent of the product.
This means, you do not need to open RoboHelp to access the online
help using a web browser.
The online help includes a search
functionality that you use to search for help in the RoboHelp documentation
or across adobe.com.
The online help also includes a PDF that
you can download and view when you are offline.
For more information
on the offline Help, see Offline
Accessing help from within RoboHelp
you are working in RoboHelp, press F1 to launch the help in a context-sensitive
If you are online and you launch
help from within RoboHelp, the product launches the online help
within the Help viewer. This viewer launches as an independent window.
If you are working in a multi-screen environment, you can keep RoboHelp
on one screen and drag the viewer to the other screen.
the viewer is context-sensitive, you can go to a help topic corresponding to
your context in the application.
For example, if you are in
the multi-channel publishing pod, press F1 to go to the corresponding
help content for this feature.
You can use the search functionality
in the Help viewer to search for topics within RoboHelp help. To
search for help within RoboHelp and across adobe.com, go to the online help
using a web browser.
If you are offline, the context-sensitive Help launches
a Microsoft Help (CHM) viewer. The offline viewer provides you the
same in-product, context-sensitive functionality that you experience
using the online Help viewer.
Important: The offline
Help CHM file is delivered with each new patch that Adobe provides.
If RoboHelp Help is updated between patches, follow the instructions
in this knowledge base article to download
and install the updated Help file.
Services, downloads, and extras
You can enhance your product by integrating various services,
plug-ins, and extensions in your product. You can also download
samples and other assets and see various resources to get your work
Visit the Adobe Exchange at www.adobe.com/go/exchange to
download samples as well as plug-ins and extensions from Adobe and
third-party developers. The plug-ins and extensions can help you
automate tasks, customize workflows, create specialized professional
effects, and more.
Adobe Labs at www.adobe.com/go/labs gives you the
opportunity to experience and evaluate new and emerging technologies
and products from Adobe. At Adobe Labs, you have access to resources
such as these:
Prerelease software and technologies
Code samples and best practices to accelerate your learning
Early versions of product and technical documentation
Forums, wiki‑based content, and other collaborative resources
to help you interact with like-minded users
Adobe Labs fosters a collaborative software development process.
In this environment, customers quickly become productive with new
products and technologies. Adobe Labs is also a forum for early
feedback. The Adobe development teams use this feedback to create
software that meets the needs and expectations of the community.
To reach out to experts in the Adobe RoboHelp community,
If you comment on a Help page, the comment is automatically posted
on the forum. The experts and other users can respond to your comment.
RoboHelp sample projects and output
Visit the RoboHelp resources page and download
sample projects created with RoboHelp and other resources, such
as workspaces and applications configured for implementing context-sensitive
RoboHelp Developer Center
Visit RoboHelp Developer Center for articles
written by internal and external RoboHelp users on various user-requested
Previous RoboHelp Help
Download the documentation of older versions of RoboHelp
from the RoboHelp Help hub page.
What’s new in RoboHelp 11
- Managing shared resources on the cloud
- You can now share your project resources using the new RoboHelp
cloud-sharing feature. With the integration with Dropbox, Google
Drive, and SkyDrive, you can now work in a distributed environment
with other users to shared your project resources on the cloud.
more information, see Managing Shared resources.
You can also view a video at: Share Topics in Resource Manager
Publishing feature enhancements
- Generate Responsive HTML5 output
- RoboHelp 11 provides a new The Responsive HTML5 SSL, which
lets you generate output for all sizes of devices of your choice.
from the same source content. Using Responsive HTML5, you can create
a single output that is optimized for all your screens. Responsive
HTML5 automatically adjusts to the screen a user is accessing it
from and also adjusts to dynamic screen size changes, such as a
flip of orientation or resizing of the browser.
information, see Generate Responsive HTML5 output.
See the video, Responsive HTML5 Output
RoboHelp 11 ships with the following enhancements to the
Online Help viewer
RoboHelp 11 now includes an online Help viewer that is
in-product and context-sensitve. You can now access the RoboHelp
help documentation from within the application.
When you launch Help from within RoboHelp, the online Help viewer
is launched from within the application. You can continue to work
in RoboHelp and keep the viewer on top. Since the viewer launches
in a separate window, you can drag it to a convenient corner of
the screen. Alternatively, if you are working in a multi-screen
environment, you can drag the viewer to the other screen.
Since the viewer is context-sensitive, pressing F1 from a dialog
or a pod launches (or navigates) the help in the viewer to the corresponding
Offline Help viewer
The new offline Help viewer provides the functionality
of the online help experience with respect to the in-product and
context-sensitive functionality. However, instead of the Help viewer,
in the offline mode, a Microsoft Help (CHM) viewer is launched.
Important: The offline Help CHM file is delivered
with each new patch that Adobe provides. If RoboHelp Help is updated
between patches, follow the instructions in this knowledge base article to download
and install the updated Help file.
About RoboHelp Server
Adobe® RoboHelp® Server
is a server-based Help solution that provides real-time end-user
feedback on your Help and knowledgebases. RoboHelp Server gathers and
logs data about what questions users ask while searching content
and how users navigate through topics. Results are displayed in
an easy-to-view graphical format for quick interpretation. Your
Help system resides on a server (for example, Adobe Help Resource
Center), and you can make instant updates to your Help system content.
RoboHelp Server contains the back-end processes, database
functionality, and ODBC connections necessary to integrate it. RoboHelp
Server works with the authoring tool, so authors can edit content,
set master project options, maintain windows, and view reports.
RoboHelp Server interaction with different components
RoboHelp Server, you can install your database server on a separate machine
or use any of the existing database servers.
Tracking and reporting
Server provides end users with the ability to find information when
they have questions. Users can view content using any standard browser and
operating system. Any number of users can access the published documents.
can define the maximum number of database connections for Oracle
and Microsoft SQL Server database management systems through the maxload property
in the robohelp_server.properties file.
tracks the following types of data:
Where users request
assistance: Identifies the location where users make repeated requests
for specific information.
How users search: Searches that users perform repeatedly.
This data can be mined to move frequently searched information to
a more prominent position in the content for easier access. You
can also use this information to find information gaps and to improve
heading titles for more intuitive navigation.
How users navigate online content: Tracks how users seek
information in online content and how frequently they access particular
information such as headings and articles. This information is available
at a topic level.
RoboHelp Server tracks all the operating system and browser
details. You can use this information to improve the content quality
for browsers preferred by users.
Automatic project merging
work on multiple projects and merge them into the project at run time.
building an online information system, authors can develop and publish their
content according to their own schedules. RoboHelp Server provides automatic
project merging, so authors can work on different parts of a project
at the same time, and publish them to the same server. When end
users view the content, they see one seamless online information
system. Do not worry about sharing source or depending on a single
author or project—all the separate projects are merged when users
access the content. Users can navigate across all the projects using
the Index, Contents, and Search buttons.
By default, the projects
are added to the Table of Contents in the order they are published
to the server. You can customize this order in the Projects page
of the Web Admin interface. When you merge projects, each project
file in the authoring tool remains intact, but the keywords from
the indexes and glossary terms are combined at run time, or when
end users access the system from the server.
Support for languages other than English
runtime interface (including Table of Contents, index, glossary,
and search) can be automatically localized, and authors can publish
projects written in various languages to the same server. You can
change the display text on the user interface of the online system
to another language, including text on the Contents, Index, and
In addition, end users can perform a full-text
search of online content in their native language. This flexibility
allows authors to develop content in languages other than English
and take advantage of server-based online information systems.
Integration with SharePoint
RoboHelp versions 10 and above provide native integration
with Microsfot SharePoint. This integration allows for an end-to-end
workflow using SharePoint as the content repository. It also allows
for the sharing RoboHelp assets across projects and users. You can
then use the SharePoint workspace as a repository for your RoboHelp
generated PDF reivews and finally publish the RoboHelp content to
the SharePoint server.
- Use SharePoint as content repository for RoboHelp
- RoboHelp supports version control with Microsoft SharePoint
2010 and above natively. This means that you do not need to install
any third-party plugins. Add your RoboHelp projects to SharePoint
repository. You can then check-in and check-out files, and perform
other version control operations from within RoboHelp. For details,
see Version control with Microsoft SharePoint.
- Publish Multiscreen and Responsive HTML5 content to
SharePoint natively for both desktop and mobile access:
- Publish RoboHelp content directly to a SharePoint site from
within RoboHelp and in accordance with Microsoft security and compatibility
recommendations. RoboHelp supports publishing the Multiscreen HTML5
and Responsive HTML5 output to SharePoint in its native format (ASPX),
ensuring a problem-free display of output in SharePoint. When you
view the published output, the topics appear in the SharePoint chrome
as a single continuous HTML page. For details on publishing to SharePoint,
see the details on the SharePoint tabs in the respective dialog
- Link SharePoint assets across RoboHelp projects and
- You can link SharePoint assets (such as images, multimedia
files, captivate videos, CSS files etc.) across multiple RoboHelp
projects and authors. Live linking in RoboHelp Resource Manager
is integrated with SharePoint. This implies that when an asset is
modified by one author, the change is reflected in all the topics
and in all the RoboHelp projects that use (link) that asset. For
details on how to add a SharePoint location, see Add a shared location.
- Host RoboHelp content on SharePoint workspace for PDF
- Select the RoboHelp topics that you want to send for review.
Host this PDF for review in the SharePoint workspace, and send the
link to reviewers. Your reviewers can provide review comments using
the free PDF reader, without having to install or learn any additional
software products. You can then import all the comments from stored
on the SharePoint workspace to the RoboHelp project in one click. For
details, see PDF review.
SharePoint version matrix
The following matrix details the RoboHelp - SharePoint
SharePoint 2010 +
Native support: SharePoint 2010 +
SharePoint mapped drive: SharePoint 2007
SharePoint 2007, 2010 +
SharePoint 2007, 2010 +
Native support: SharePoint 2010
SharePoint mapped drive: SharePoint 2007
SharePoint 2007, 2010
SharePoint 2007, 2010