Troubleshoot What's This? Help

note:   Microsoft HTML Help projects only.

Before you test What's This? Help with BugHunter, right-click in the BugHunter pane and select Options > Display Options. Deselect Only Window-Level Help Messages.

Problem

Topic does not appear.

Error message

No message

Cause

Author did not create a text-only topic (for a field or control in a dialog).

Resolution

Create a text-only topic for the field or control in the dialog box.

For developer-supplied map files, import the file first, then create text-only topics.

Compile the project. Retest using the updated CHM file.

Problem

The wrong What's This? Help topic appears in a field or control.

Error message

Command: HH_TP_HELP_WM_HELP?HH_TP_HELP_CONTEXT_MENU

Processing: Project_Name.chm

Control ID: 1174

Help ID: 1003

File: Folder_Name/FileName.TXT

Cause

Developer incorrectly handled a message that requests What's This? Help.

Resolution

Provide the Map IDs report to the developer.

Text-only topics are indicated by Text-only Popup MapID.

Compile the project. Retest using the updated CHM file.

Problem

The wrong topic or no topic appears.

Error message

No message

or

Command: HH_TP_HELP_WM_HELP?HH_TP_HELP_CONTEXT_MENU

Processing: Project_Name.chm

Control ID: 1174

Help ID: 1003

File: Folder_Name/FileName.TXT

Cause

A map number in the map file is missing its matching topic ID.

or

A topic ID is matched to the wrong topic.

Resolution

If the problem is caused by a missing topic ID, correct the map file.

If the developer supplies the map file, update the map file.

For an auto-generated map file: Open the Context-Sensitive Text-Only Topics dialog box. Select the map number. Enter the topic ID. Click Add/Update.

If the problem is caused by a topic ID matched to the wrong topic, remove the text-only topic. Create one for the topic ID.

Compile the project. Retest using the updated CHM file.


September 30, 2016

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