If you are delivering Help as an Adobe AIR application, you can enable topic rating to gather user feedback. Users can rate any topic on a scale of 0-5 stars. The AIR Help application saves the topic rating for each user in a shared network drive location (same as the location for syncing comments) or on a RoboHelp server and loads the ratings at the time of viewing a topic.
When a user opens a topic, the user sees the average rating for that topic. Users need to hover the mouse over the rating widget to see their own rating. If a RoboHelp server is set to save topic ratings, users are authenticated before providing rating. In offline scenarios, topic rating is saved in the local user database and a status is shown in the AIR Help application status bar. When the user goes online the next time and is authenticated by the server, the unsynced items are automatically synced.
To enable topic rating, see Configure collaboration.