About This Document

This document contains information about how to troubleshoot many installation, configuration and administration issues that may arise with an Adobe® LiveCycle® Enterprise Suite 4 (ES4) production environment.

    Who should read this document?

    This guide provides information for administrators or developers who are responsible for installing, configuring, administering, or deploying LiveCycle components. The information provided is based on the assumption that anyone reading this guide is familiar with the following:

    • J2EE application servers

    • Microsoft® Windows®, AIX, Linux, or Solaris operating systems

    • MySQL, Oracle®, DB2®, or SQL Server database servers

    • Web environments

      Conventions used in this document

      This document uses the following naming conventions for common file paths.

      Name

      Description

      Default value

      [LiveCycle root]

      The installation directory that is used for all LiveCycle modules. The installation directory contains subdirectories for the Adobe® LiveCycle® Configuration Manager. This directory also includes directories relating to third-party technologies.

      Windows:

      C:\Adobe\Adobe LiveCycle ES4

      Linux and UNIX:

      opt/adobe/adobe_livecycle_ES4

      [JBoss root]

      (JBoss Turnkey) The home directory of the application server that runs LiveCycle.

      C:\Adobe\Adobe LiveCycle ES4\jboss

      [Adobe_JAVA_HOME]

      (JBoss Turnkey) The home directory of the Java JDK installed by LiveCycle turnkey.

      C:\Adobe\Adobe LiveCycle ES4\Java\jdk1.6.0_26

      [Workbench_HOME]

      The home directory of Workbench installed by LiveCycle.

      Windows(32-bit): Windows (32-bit): C:\Program Files\ Adobe LiveCycle Workbench 11

      Windows(64-bit): C:\Program Files (x86)\Adobe LiveCycle Workbench 11

      [appserver root]

      The home directory of the application server that runs the services that are part of LiveCycle.

      JBoss on Windows: C:\jboss

      JBoss on Linux, Solaris: /opt/jboss

      WebSphere on Windows:

      C:\Program Files\IBM\WebSphere\AppServer

      WebSphere on Linux and Solaris:

      /opt/IBM/WebSphere/AppServer

      WebSphere on AIX:

      /usr/IBM/WebSphere/AppServer

      WebLogic on Windows:

      C:\Oracle\Middleware\wlserver_10.3

      WebLogic on Linux and Solaris:

      /opt/Oracle/Middleware/wlserver_10.3

      WL_HOME

      The install directory for WebLogic as specified for the WL_HOME environment variable.

      WebLogic on Windows C:\Oracle\Middleware\

      WebLogic on Linux and UNIX: /opt/Oracle/Middleware/

      [appserverdomain]

      The domain that you configured on WebLogic server.

      WebLogic on Windows:

      C:\Oracle\Middleware\user_projects\domains\base_domain

      WebLogic on Linux and UNIX: /opt/Oracle/Middleware/user_projects/domains/base_domain

        Additional information

        The resources in this table can help you learn about LiveCycle.

        For information about

        See

        LiveCycle, the LiveCycle solutions, and development tools

        LiveCycle Overview

        Preparing your environment for installing or upgrading to LiveCycle

        Preparing to Install LiveCycle (Single Server)

        Preparing to Install LiveCycle (Server Cluster)

        Preparing to Upgrade to LiveCycle ES4

        Installing LiveCycle (Single Server)

        Installing and Deploying LiveCycle Using JBoss Turnkey

        Installing and Deploying LiveCycle for JBoss

        Installing and Deploying LiveCycle for WebLogic

        Installing and Deploying LiveCycle for WebSphere

        Configuring LiveCycle (Server Cluster)

        Configuring LiveCycle Application Server Clusters Using JBoss

        Configuring LiveCycle Application Server Clusters Using WebLogic

        Configuring LiveCycle Application Server Clusters Using WebSphere

        Upgrading to LiveCycle

        Upgrading to LiveCycle ES4 for JBoss Turnkey

        Upgrading to LiveCycle ES4 for JBoss

        Upgrading to LiveCycle ES4 for WebLogic

        Upgrading to LiveCycle ES4 for WebSphere

        Installing LiveCycle - Workbench 11

        Installing LiveCycle Workbench

        Performing general administrative tasks for LiveCycle

        LiveCycle Administration Help

        Other services and products that integrate with LiveCycle

        http://www.adobe.com

        LiveCycle documentation set

        LiveCycle Documentation Set

          Getting help

          This section describes the steps you should take before you contact Adobe Enterprise Support. If, after reviewing the LiveCycle documentation, you have not resolved your issues, contact Adobe Enterprise Support. To help expedite your service, have the following information available:

          • What were you doing when the problem occurred?

          • Can you repeat the problem?

          • Did you see any error message when the problem occurred? Did you see anything else?

          • If you deselect the Show Friendly HTTP Error Messages check box in Internet Explorer (Tools > Internet Options > Advanced), do the errors persist?

            // Ethnio survey code removed