About This Document

This document contains information about how to troubleshoot many installation, configuration and administration issues that may arise with an Adobe® LiveCycle® Enterprise Suite 4 (ES4) production environment.

Who should read this document?

This guide provides information for administrators or developers who are responsible for installing, configuring, administering, or deploying LiveCycle components. The information provided is based on the assumption that anyone reading this guide is familiar with the following:

  • J2EE application servers

  • Microsoft® Windows®, AIX, Linux, or Solaris operating systems

  • MySQL, Oracle®, DB2®, or SQL Server database servers

  • Web environments

Conventions used in this document

This document uses the following naming conventions for common file paths.



Default value

[LiveCycle root]

The installation directory that is used for all LiveCycle modules. The installation directory contains subdirectories for the Adobe® LiveCycle® Configuration Manager. This directory also includes directories relating to third-party technologies.


C:\Adobe\Adobe LiveCycle ES4

Linux and UNIX:


[JBoss root]

(JBoss Turnkey) The home directory of the application server that runs LiveCycle.

C:\Adobe\Adobe LiveCycle ES4\jboss


(JBoss Turnkey) The home directory of the Java JDK installed by LiveCycle turnkey.

C:\Adobe\Adobe LiveCycle ES4\Java\jdk1.6.0_26


The home directory of Workbench installed by LiveCycle.

Windows(32-bit): Windows (32-bit): C:\Program Files\ Adobe LiveCycle Workbench 11

Windows(64-bit): C:\Program Files (x86)\Adobe LiveCycle Workbench 11

[appserver root]

The home directory of the application server that runs the services that are part of LiveCycle.

JBoss on Windows: C:\jboss

JBoss on Linux, Solaris: /opt/jboss

WebSphere on Windows:

C:\Program Files\IBM\WebSphere\AppServer

WebSphere on Linux and Solaris:


WebSphere on AIX:


WebLogic on Windows:


WebLogic on Linux and Solaris:



The install directory for WebLogic as specified for the WL_HOME environment variable.

WebLogic on Windows C:\Oracle\Middleware\

WebLogic on Linux and UNIX: /opt/Oracle/Middleware/


The domain that you configured on WebLogic server.

WebLogic on Windows:


WebLogic on Linux and UNIX: /opt/Oracle/Middleware/user_projects/domains/base_domain

Additional information

The resources in this table can help you learn about LiveCycle.

Getting help

This section describes the steps you should take before you contact Adobe Enterprise Support. If, after reviewing the LiveCycle documentation, you have not resolved your issues, contact Adobe Enterprise Support. To help expedite your service, have the following information available:

  • What were you doing when the problem occurred?

  • Can you repeat the problem?

  • Did you see any error message when the problem occurred? Did you see anything else?

  • If you deselect the Show Friendly HTTP Error Messages check box in Internet Explorer (Tools > Internet Options > Advanced), do the errors persist?

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