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This section describes error messages relating to your
LiveCycle installation.
Output error messagesConverting native files fails on JBoss/WindowsPDF Generator running in a Windows operating system may
fail when converting native files, such as from Microsoft Word to
PDF, giving an exception in the log file similar to this:
INFO [PDF Generator] Application server started as user: SYSTEM
This problem occurs if you did not use the same user account
for Microsoft Office, PDF Generator, Acrobat for PDF Generator,
and your application server process.
To correct this problem, change the user for the JBoss for LiveCycle
to be the same as the user for Microsoft Office.
Change the user for the JBoss for LiveCycle serviceSelect Start > Control Panel > Administrative Tools > Computer Management > Services and Applications > Services.
Double click the JBoss for LiveCycle service, and
then select the Log On tab.
Select This account, type the user name and password
that runs Microsoft Office, and then click OK.
Converting HTML files fails on JBoss/SolarisPDF Generator running on JBoss in a Solaris operating system
may fail when converting HTML files using the HTMLToPDF or HTMLURLToPDF
operations, giving an exception in the log file similar to this:
com.adobe.livecycle.generatepdf.client.ConversionException:
ALC-PDG-052-016-The conversion has timed out.
at com.adobe.pdfg.GeneratePDFImpl.htmlURLToPdf
This problem occurs when your system is missing the libiconv.so.2
library.
To correct this problem, install the libiconv.so.2 library in
the /usr/lib directory.
XMLForm.exe permission error on UNIX or LinuxA UNIX and Linux permission issue exists with Adobe® LiveCycle®
Forms Standard 11 if the following error message is logged:
Cannot add execute permission on file /[path_to_XMLForm.exe]
To resolve this issue, ensure that the swap space on UNIX and
Linux servers is at least 3 GB.
PDF Generator error messagesALC-PDG-060-001-Microsoft Word could not set the "ShowRevisionsAndComments" property.When the user submits a protected document for conversion,
the following error occurs. ALC-PDG-060-001-Microsoft Word could not set the "ShowRevisionsAndComments" property.
To resolve the issue, you can use any of the following methods:Before
sending document for conversion, remove protection of
the document.
Use OpenOffice as a fallback route for conversion
The PDF Generator supports Microsoft Word documents containing
protected fields. To enable PDF Conversion for Microsoft Word document
containing protected fields, change the file type settings:
In the Administration Console, navigate to Services > PDF Generator > File Type Settings,
and open your file type settings profile.
Expand the Microsoft Word option and select the Preserve document markup in Adobe PDF (for Microsoft Office 2003 or later) option.
Click Save As, specify name of the file type setting,
and click OK.
Unexpected end of file error on WebLogicYou have an issue with Forms and Adobe® LiveCycle® Output
11 if you see the following error message:
com.adobe.idp.DocumentError: java.net.SocketException: Unexpected end of
file from server at
com.adobe.idp.Document.passivateInitData(Document.java:867)
To resolve this issue, ensure that the Document MaxInlineSize parameter
is set to a value that is smaller than the IIOP message size parameter
defined in WebLogic Server.
Microsoft Project time-out errorsLiveCycle fails to convert Microsoft Project files to PDF
documents and time-out errors are logged.
The issue occurs due to a dialog box. The dialog box requests
a confirmation to open .MPP files that are created with an older
version of Microsoft Project.
To resolve the issue, change the Legacy Formats option in the
Microsoft Project:
Open Microsoft Project and click the File tab.
Click Options, click Trust Center, and then
click Trust Center Settings.
In the Trust Center screen, click Legacy Formats,
select Allow loading files with legacy or non-default file formats and
click OK.
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