Managing queues assigned to a user

Manage Access By A User functionality allows you to manage queues assigned to to a selected user. You can grant or revoke access to user queues to a selected user individually. For example, you wish to assign Akira Tanaka and John Jacobs user queues to Kara Bowman. Using the Manage Access By A User functionality, you can search for Kara Bowman and grant access to tasks assigned to Akira Tanaka and John Jacobs. At a later point, you can revoke Kara Bowman’s access to these user queues.

Once assigned, these tasks can be completed by the user using Workspace.

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