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The Correspondence Management Solution separates document
design from content management which means you do not need to redesign
the document whenever the content changes. This structure makes
it is easier for creative, administrative, and regulatory information
to come together, simplifying the management of content across multiple
departments or product lines. This walkthrough demonstrates how
the different personas and roles, within an insurance claims processing
scenario, can modify and generate the appropriate correspondence
appropriate to their role.
This document provides two scenarios for using the Correspondence Management
Solution using different user credentials. The first scenario guides the
Claims Adjustor through the process of modifying an existing correspondence
and tailoring it to a specific customer using the Create Correspondence user
interface. The second scenario guides the Correspondence Management Application
Specialist through the process of modifying properties for content fields
within the template using the Manage Assets user interface.
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