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Manage Access To A User functionality allows you to manage
access to a selected user queue. You can grant or revoke access
to a selected user queue to other users in your organization. For
example, Kara Bowman is out of office. Using the Manage Access To
A User functionality, her queue can be shared with Akira Tanaka
and John Jacobs for completion. At a later point, when Kara Bowman returns
to the office, you can revoke access to her queue from Akira Tanaka
and John Jacobs.
Once shared, these tasks can be completed by the user, with access
to the queue, using Workspace.
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