steptroubleshooting

The <steptroubleshooting> element provides information that is designed to help remedy the situation when a step does not complete as expected. In particular, this element can be used to explain how users can recover when the results of a step do not match those listed in the <stepresult> element.

Tip: Do not use <note type="trouble"> inside of <steptroubleshooting> because its meaning there would be ambiguous.

Content models

See appendix for information about this element in OASIS document type shells.

Inheritance

- topic/itemgroup task/steptroubleshooting

Example

The following example illustrates using the <steptroubleshooting> element with a single action:


  <step>
    <cmd>Select <uicontrol>Perform system backup</uicontrol></cmd>
    <stepresult>
      <p>The message <systemoutput>Backup successfully
        completed</systemoutput> displays.</p>
    </stepresult>
    <steptroubleshooting>
      <p>If an error message displays during the system backup,
        locate the error ID in the <cite>Troubleshooting Guide
        </cite> and follow the instructions there.</p>
    </steptroubleshooting>
  </step>

The following example illustrates using the <steptroubleshooting> element with several actions:


  <step>
    <cmd>Log in to the system</cmd>
    <stepresult>
      <p>The <wintitle>Welcome</wintitle> screen appears.</p>
    </stepresult>
    <steptroubleshooting>
      <p>If the <wintitle>Welcome</wintitle> screen does not
        appear, try one or more of the following:
        <ul>
          <li>Verify that the user name was entered correctly</li>
          <li>Verify that the password was entered correctly</li>
          <li>Confirm that the maintenance contract is still
            active</li>
        </ul>
      </p>
    </steptroubleshooting>
  </step>

Attributes

The following attributes are available on this element: Universal attribute group and outputclass.