FMPS troubleshooting

  1. What products are installed via FMPS?

    1. FrameMaker (September 2022 release)

    2. FrameMaker Publishing Server Component

    3. FrameMaker Publishing Client Component

  2. If a task/log/file is not getting deleted via the APIs, what could be the issue?

    1. There could be a problem with the permissions. You should give full permissions to the domain\user who runs the task.

  3. I get a message "Object reference not set to an instance of an object". What can be the problem?

    1. The website type you are accessing is not correct. Check if the http port is open or https is correctly configured.

  4. How do I enable http ports for the FMPS website to be accessed from other computers?

    1. Say you want to allow Win Server allow for port access.

    2. To access the firewall, select Start -> Type in "Firewall" -> Click on "Windows Firewall With Advanced Security"

    3. To configure an inbound traffic rule:

      i. Right click "Inbound Rules" on the left pane

      ii. Choose "New Rule”

      iii. Choose "Port”

      iv. Under "Specific ports" enter your port number (default port is 7000)

      v. Continue with "Next" until the end of the wizard, naming the rule when prompted

    4. Check if your port is now accessible - you might need to restart the Windows Firewall service (under "Services")

  5. Why do I not get an email after a task is complete?

    1. Your virus scan may be blocking the emails. Try disabling that setting. For example, in McAfee -> Access protection properties -> (uncheck) Prevent mass mailing worms from sending mails

  6. Why am I not able to see Math ML equations in the published documents?

    1. Check whether you have accepted EULA for Math ML. Open FrameMaker and go to Special > MathML , if the EULA pops up ,accept it.

    2. Check whether JRE is installed on the machine. If not, install it from: http://java.com/en/download/help/index_installing.xml


May 30, 2024

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