1)What products are installed via FMPS?
a)FrameMaker 2017 release
b)FrameMaker Server components
2)What Server features are installed along with the FMPS installer ?
a)Installer also installs MS Deploy
b)IIS and its components are registered for use by FMPS
c)Installs a basic website (the application settings of the website need to be edited manually via IIS)
3)Why do I not see IIS installed after the installation of FMPS?
a)run "aspnet_regiis -i" in C:\Windows\Microsoft.NET\Framework\v4.X.XXXXX
4)How do I install the FMPS website in IIS manually?
If for any reason, FMPS fails to install the IIS website, you can execute the deploy command to install the website.
a)Go to FMPS installation folder
b)Run the bat file in admin mode with the following syntax:
deploy.bat addsite -sitename newsite -port 9090 -physicalpath "c:\baseloc" addpool[or setpool] -poolname newpool
c)newsite, path and newpool need to be provided.
5)What parameters need to be edited in the application settings of FMPS website in IIS?
A user name with password needs to be specified in Application settings to run FMPS tasks. You can specify a domain user or a local user.
a)FMPSDomain - Domain name
b)FMPSUser - User name
c)FMPSPassword - Password of the FMPSUser user
d)FMPSSchFolder - Folder containing FMPS scheduled tasks
e)FMPSLocation - Full location of $install path of FMPS[FrameServerEx].exe
f)FMPSBaseDir - Directory that would contain all the tasks related data
g)debug - Allow debugging true/false
h)DebugLog - Full path of the debug log that gets populated with error messages.
i)FMPSHelpDataEnabled - For enabling Server Help to be viewable by any user
6)How do I debug the problem if my tasks API are giving an unknown error?
a)Open the debug log from the path of the mentioned variable "debuglog" in IIS -> FMPS website
7)If a task/log/file is not getting deleted via the APIs, what could be the issue?
a)There could be a problem with the permissions. You should give full permissions to the domain\user who runs the task.
8)I can't see IIS installed even after installing FMPS?
a)You need to restart computer to see IIS
9)Even after restarting my computer IIS doesn't show up?
a)IIS installation has failed for some reason, You would need to manually install IIS on your machine
i. Install IIS on your machine. IIS7 or later versions.
Goto Add Remove Programs
ii. Go to Turn Windows Features On/Off
iii. Check Internet Information Services
iv. Check IIS > Compatibility > IIS Management scripts
v. In IIS > Web Management Tool, check IIS Management scripts and tools, IIS Management Service and IIS Management console
vi. Ensure HTTP Redirection, Static Content is ON in IIS > World Wide Web Services > Common HTTP Features
vii. In IIS > WWW Services > Application Development Features, check ASP.NET (latest) and version 4 of .Net (if listed .. (Win10)). (Or .Net 3 in case of Server)
viii. IIS > WWW Services > Security, check Windows Authentication, Basic Authentication.
ix. Enable WCF components for .NET
x. In .NET Framework (latest), check WCF HTTP/NON-HTTP activation
10)I get a message "Object reference not set to an instance of an object". What can be the problem?
a)The website type you are accessing is not correct. Check if the http port is open or https is correctly configured.
11)Why do my tasks get created as the DefaultAppPool user though I have specified poolname in my deploy settings?
a)Go to IIS -> website -> basic settings and set the pool to the desired poolname.
12)How do I create an application pool in IIS?
a)IIS -> Application Pools -> Add Application Pool (with default options)
13)How do I know what ports are being used by FMPS website?
a)IIS -> FMPS website -> Bindings
b)For advanced settings: IIS -> FMPS website -> Advanced Settings
14)How do I enable http ports for the FMPS website to be accessed from other computers?
a)Say you want to allow Win Server allow for port access 6234
b)To access the firewall, select Start -> Type in "Firewall" -> Click on "Windows Firewall With Advanced Security"
c)(Logon as a batch job permission, member of users and IIS_IUSRS)
d)To configure an inbound traffic rule:
i. Right click "Inbound Rules" on the left pane
ii. Choose "New Rule”
iii. Choose "Port”
iv. Under "Specific ports" enter your port number (9090)
v. Continue with "Next" until the end of the wizard, naming the rule when prompted
e)Check if your port is now accessible - you might need to restart the Windows Firewall service (under "Services")
15)Why do I not get an email after a task is complete?
a)Your virus scan may be blocking the emails. Try disabling that setting. For example, in McAfee -> Access protection properties -> (uncheck) Prevent mass mailing worms from sending mails
16)Why do I get a Server 500 error and the Server console doesn't appear in browser?
a)Restart IIS
17)I get a Server 503 error "Service Unavailable" in the browser?
a)Check whether the following settings reflect the current user name / password:
b)Application Pool > fmps<version number> >Advanced Settings>Identity>Custom Account >Give the username/password once again
c)fmps<version number>>Application Settings>FMPSPassword
d)fmps<version number>>Application Settings>FMPSUsername
18)I changed my password for the user. Why does stop working with the error "Service not available"?
a)You need to go to IIS -> Application Pools -> Advanced Settings -> Identity -> Custom Account -> Give the user name / password once again
19)Why am I not able to see Math ML equations in the published documents?
a)Check whether you have accepted EULA for Math ML. Open FrameMaker and go to Special > MathML , if the EULA pops up ,accept it.
b)Check whether JRE is installed on the machine. If not, install it from: http://java.com/en/download/help/index_installing.xml
20)When I run a task nothing happens and command prompt is not launched. Why?
a)i. Open IIS -> Application Pools.
ii. Click on fmps<version number> and then on Advanced Settings.
iii. If "Enable 32 bit applications" is set to false , change it true and restart the application pool.
b)(Laptop Specific)
i. Windows does not allow task scheduler to run if your laptop is not connected to a power source.
ii. Connect your laptop to power source and try again.
21)Why is the FMPS Dashboard not displaying properly on Internet Explorer browser.
a)In IE 11 , open Settings> Compatibility View Settings (For lower versions of IE press F12 to find the compatibility view settings)
b)Uncheck "Display Intranet sites in Compatibility view".
c)Open FMPS website
22)On clicking the Browse button, why does the message "Applet request Denied" display.
a)Check if Java is installed. If not install the latest version.
b)If Java is installed , go to Java Control Panel and:
i. Enable Java content in the browser.
ii. Add the FMPS WEBsite to the exception list. Restart the browser.
iii. If the problem is still not solved , Uninstall all previous versions of Java, restart the browser and try again.