Problems and solutions

Problem : Photoshop refuses to install, if RoboSource Control is already installed and running.

Solution : Stop the RoboSourceControl service and then install Photoshop. Once installed, restart the RoboSourceControl service.

To stop the RoboSourceControl service:

  1. Click Start > Run.

  2. Enter services.msc in the Run dialog prompt and click OK.

  3. Right click the RoboSourceControl service and select Stop.

To restart the RoboSourceControl service, after the installation of Photoshop is complete:

  1. Click Start > Run.

  2. Enter services.msc in the Run dialog prompt and click OK.

  3. Right click the RoboSourceControl service and select Start.

Problem : Edit with Captivate and Edit with Photoshop features of FrameMaker do not work if the 9.0.3 patch is not installed.

Solution : Install the patches (9.0.1, 9.0.2 and 9.0.3) sequentially, one at a time either through Help->Update, or through the cumulative patch provided with the DVD ( FMupdaterTCS2_5.exe ).

Problem : Captivate 5 does not work properly, if RoboHelp 8 is already installed on the system.

Solution : Install the RoboHelp Patch ( RHupdaterTCS2_5.exe ) from the TCS 2.5 DVD manually to make RoboHelp 8 and Captivate 5 work together. If you have the electronic download version, download the RoboHelp patch from the Adobe site (http://www.adobe.com/support/robohelp/downloads.html) and install it.

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