The Correspondence Management Solution Accelerator separates
document design from content management, which means the document
does not need to be redesigned every time the content needs to be
changed. This makes it is easier for creative, administrative, and
regulatory information to come together, simplifying the management
of content across multiple departments or product lines. This walkthrough
demonstrates how the different personas and roles, within an insurance
claims processing scenario, can modify and generate the appropriate correspondence
appropriate to their role.
This document provides two scenarios for using the Correspondence Management
Solution Accelerator using different user credentials. The first scenario
guides the Claims Adjustor through the process of modifying an existing
correspondence in order to tailor it to a specific customer using
the Create Correspondence user interface. The second scenario guides
the Correspondence Management Application Specialist through the
process of modifying properties for content fields within the template
using the Manage Assets user interface.
