Troubleshooting Adobe Presenter Video Creator

If you encounter errors while using Adobe Presenter Video Creator, redo the workflow by launching Adobe Presenter Video Creator in the Diagnostic mode (Start > All Programs > Troubleshoot Adobe Presenter Video Creator.

At the end of the recording, the Diagnostic Logs dialog box appears.

  • Click Email to send the logs to Adobe for troubleshooting. The default mail client appears with the logs attached.

  • Click Save to save the logs on your computer for future use.