Help and support

Get started with Adobe Captivate using the free online tutorials at www.adobe.com/go/learn_tutorials_en.

Access more advanced help content for Adobe Captivate using Adobe Community Help client (CHC), an AIR application. To launch the client, open Adobe Captivate and press F1.

For more information on community help, see Community Help.

Some of the key features of the Community Help client are:

  • Up-to-date definitive reference content online and offline (local help). An offline copy of the help package is downloaded automatically onto your machine when you launch the client for the first time.

  • Relevant content contributed by experts from the Adobe community

  • Ability to comment on, rate, and contribute to content in the Adobe community

  • Dynamic navigation based on search results to find related content

  • Content updates and feature enhancements without reinstalling the AIR application

For a more detailed information on how to use the search features and set up preferences in the Community Help client, see www.adobe.com/go/learn_cp_chcblog_en.

    Community Help

    Community Help is an integrated environment that gives you access to help content of Adobe Captivate and community-generated content moderated by Adobe and industry experts. Search Community Help to find the best content on the web about Adobe products and technologies, including these resources:

    • Videos, tutorials, tips and techniques, blogs, articles, and examples for designers and developers.

    • Complete online Help, which is updated regularly and is more complete than the Help delivered with your product. If you are connected to the Internet when you access Help, you automatically see the latest online Help rather than the set delivered with your product.

    • All other content on Adobe.com, including knowledgebase articles, downloads and updates, Adobe Developer Connection, and more.

    For more information on community help, see www.adobe.com/go/learn_community_help_en.

    Access Adobe Resources (5.5)

    The Access Adobe Resources dialog box provides updates and announcements on Adobe Captivate, such as:

    • Availability of patches

    • Upcoming events, webinars, and trainings

    • Blog entries

    • Customer roadshows

    • Conferences

    • Upgrade information

    • Tutorials

    The dialog box also contains links to Adobe technical support, Facebook, Twitter, Adobe Captivate forums, and blogs. You can post your queries on any of these websites and get answers from the Adobe Captivate community and Adobe technical team.

    Each time a new announcement is made from Adobe, the Access Adobe Resources dialog box automatically appears on your Adobe Captivate screen. If you prefer to manually open the dialog box when necessary, clear the Enable Access Adobe Resources check box in the preferences. To access the preferences, click the Preferences icon in the Access Adobe Resources dialog box.

    To manually open the Access Adobe Resources dialog box, click Help > Access Adobe Resources, or click the icon in the Application bar. Each time a new update is posted by Adobe, the number adjacent to the Access Adobe Resources icon in the Application bar is incremented.

    You can perform the following actions in the Access Adobe Resources dialog box:

    • To filter the list based on updates related to blogs, marketing, engineering, or issues, click the filter icon, and choose an option.

    • To filter the list based on the time when the updates were posted, click the time icon, and choose an option.

    • To post a query on the Adobe Captivate forum, click the forum icon.

    • To read the latest blogs from Adobe, click the blog icon.

    Data on which link you clicked in the Access Adobe Resources dialog box is sent to Adobe for research purposes. If you do not want this data to be sent to Adobe, disable the option in the preferences. To do so, click the Preferences icon in the Access Adobe Resources dialog box, and clear the Send Usage Data check box.

    Other resources

    Online Help also includes a link to the complete, updated PDF version of Help.

    Visit the Adobe Support website at www.adobe.com/go/learn_cp_support_en to learn about free and paid technical support options.