Adobe Connect Enterprise

Merge two listings for the same caller in a conference call

If an attendee logs into a meeting and is then called into an audio conference, the two entries are automatically merged and only one name appears for the user. But if the attendee’s phone number is not recognized, the attendee may appear twice on the list, once under Acrobat Connect Professional with a name and once under Unknown Dial In without a name. If a host knows that an attendee is listed twice, the host can use the Merge Caller ID feature to combine the listings into one.

  1. In the Attendee List pod, select the name of an Acrobat Connect Professional attendee.
  2. Control-click the name of an Unknown Dial In attendee.
  3. Click the Merge User button  in the lower part of the pod.

    The two listings merge into one under the Acrobat Connect Professional users group.

    Note: For audio conference features to function in your meeting, the conference adapter must be enabled.