Adobe Acrobat Connect

Monitor connection status

As the host, you monitor the connection status of attendees so that you can optimize bandwidth for the room. You can turn connection status indicators on or off during a meeting. (Connection status icons are only visible to the host.)

When Show Connection Status is selected, a group of bars (similar to the bars indicating signal strength on a mobile phone) may appear next to an attendee’s name in the Attendee List pod. When the attendee’s connection falls below the current meeting room bandwidth, a yellow or red icon appears. When bandwidth performance meets requirements, no icon appears.

Show connection status icons

  1. Click Pod Options  in the lower-right corner of the Attendee List pod.
  2. Click Show Connection Status in the pop‑up menu, so that a check mark appears.

Hide connection status icons

  1. Click Pod Options in the lower-right corner of the Attendee List pod.
  2. Click Show Connection Status in the pop‑up menu to remove the check mark.

Interpret and resolve connection status issues

The yellow icon  may appear for any of the following reasons:

  • The attendee’s connection speed is set to DSL/Cable and the room bandwidth is set to LAN.

  • The attendee’s connection speed is set to Modem and the room bandwidth is set to DSL/Cable.

  • The attendee’s connection has a latency (data return time) of more than .5 second.

  • The attendee’s connection is dropping 5% to 20% of the packets for this user.

The red icon  may appear for any of these reasons:

  • The attendee’s connection speed is set to Modem and the room bandwidth is set to LAN.

  • The attendee’s connection has a latency (data return time) of more than 4 seconds.

  • The attendee’s connection is dropping more than 20% of the packets for this user.

For details about connection problems, move your pointer over the attendee’s name to display a tool tip.

  • If there is a discrepancy between the attendee’s connection speed and the room bandwidth, the tool tip indicates the attendee’s connection speed—for example, “Connection: Modem.” The host should optimize room bandwidth so that it matches the slowest speed attendees are using.

  • If the attendee is experiencing latency, the tool tip reads, “Latency: High” or “Latency: Medium.” The attendee may need to choose a lower connection speed.

  • If the attendee’s connection is dropping packets, the tool tip reads, “Drops: 5%‑20%” or “Drops: > 20%.“ The attendee may need to choose a lower connection speed.